Last updated: November 2026
Terms of Service
These terms apply when you order a report or other service from FloodLens. By placing an order you agree to them.
1. Services
FloodLens provides desktop flood susceptibility screenings and related advice for land and property in mainland Tanzania. Site visits are provided only when agreed in writing.
2. Orders and payment
- Prices are shown on the Pricing page in Tanzanian shillings and confirmed before you pay.
- Individual reports are paid in full in advance.
- Larger projects pay 50% upfront and 50% on delivery, unless agreed otherwise.
- Payment is by M-Pesa, Tigo Pesa or bank transfer.
3. Delivery
Standard and Basic reports are delivered as a PDF within 3 working days after we receive payment and enough information to locate the plot. Larger projects follow the timeline in your quote.
4. Nature and limits of the report
Reports are screenings based on publicly available data, information you provide and professional judgement. They are not a guarantee that flooding will or will not occur, and they do not replace a detailed hydrological study, topographic survey, engineering design or legal or planning advice. Results depend on the accuracy of the location and documents you give us.
5. Use of the report
The report is for your own decision-making. You may share it with a buyer, seller, lender or adviser involved in the same transaction. It may not be resold or published without our permission.
6. Cancellations and refunds
If you cancel before we start work, we refund your payment in full. If we cannot complete a report, we refund your payment in full. Once a report has been delivered, payment is not refundable, but we will correct any factual error you point out.
7. Liability
To the extent the law allows, FloodLens’ total liability for any claim relating to a report is limited to the fee paid for that report.
8. Governing law
These terms are governed by the laws of the United Republic of Tanzania.
9. Contact
Questions about these terms: info@floodlens.co.tz.